FAQs
Got Questions? Get Answers!
The ArborNote Apps
The ArborNote mobile app is used by arborists for tree inventories and inventory management, by estimators for creating tree care estimates, by business developers for managing sales, and by business owners for managing their businesses.
ArborNote Works is our “Crew App” and is complementary to the ArborNote app. ArborNote Works is a simple-to-use, lightweight application for your crew leaders to use to clock their crews in and out, track completed work, add extra work, measure job profitability, and provide your customers with real-time updates regarding job completion status. ArborNote Works is essential for understanding the profitability of each job.
ArborNote is available on both Android and iOS platforms
Yes, ArborNote is available as both mobile and desktop applications, so whether you are out in the field or back at the office, ArborNote has got you covered! The desktop app will work on any computer with a modern Internet browser, Mac or PC!
Absolutely! ArborNote is available worldwide (where allowed by law).
ArborNote Works is an add-on to the ArborNote system. You can add as many licenses as you need - or none at all. It all depends on how you run your business.
Uses & Functionality
Yes, that is one of the most productive features of the ArborNote mobile app. The ArborNote mobile app allows estimators and business developers to quickly and easily produce beautiful, professional looking tree care proposals and deliver them to the customer via email before they ever leave the property.
Yes, that is one of the many functions of the ArborNote mobile app. In fact, 10s of millions of trees around the world have been inventoried using the ArborNote mobile app!
Yes, no problem, you can create proposals with or without a tree inventory.
Yes, however, you may want to take a look at our newest product called ArborNote for Landscape Maintenance which has been designed with features that specifically address the inventorying of irrigation equipment and other landscape assets, landscape enhancement proposals, and more.
Yes, the ArborNote PHC module was built to address the specific proposal creation, equipment scheduling and billing needs that are unique to PHC.
ArborNote proposals are a beautiful presentation with tree care-specific language and standards. ArborNote proposals contain a full-color property satellite map with all trees identified. At your option, you can even include as many tree and job location photos as required to help your proposals speak to your customers. Email delivery of your proposals to your clients and one click or tap approval makes things easy for you and easy for your customers!
ArborNote has the most robust scheduling tool in the industry. You can create individual calendars for each yard, or even for each crew if you like. Approved Proposals are dragged and dropped into the calendar to create and schedule a Work Order. ArborNote allows you to schedule your crews and ALSO your equipment to prevent the double-booking of resources. Easily see and keep track of the $s and/or crew hours scheduled each day to ensure that productivity goals are met. Re-scheduling is as easy as dragging a scheduled to Work Order to a new date and/or a different calendar. At your option, automatically send emails to your clients informing them when work has been scheduled, re-scheduled, or completed.
Yes, ArborNote syncs with both Quickbooks Online and Quickbooks Desktop.
Yes, ArborNote can export tree inventory data in the ESRI Shapefile format. Contact support@arbornote.com to have a Shapefile uploaded to your ArborNote account.
Yes, you may accept ACH, debit card, and credit card payments through ArborNote. The best part is that you will be able to surcharge your customers for any payment processing fees.
Data Use, Data Sharing & Data Exports
You own all the data, of course!
Not at all! ArborNote is built to work for every type of tree service company, from small, single-crew teams to nationwide, multi-location businesses.
ArborNote is used by some of the largest tree care companies in the world that have branch offices from coast to coast. ArborNote software was built with the features necessary to accommodate a distributed branch office business model.
Yes, ArborNote is loaded with ways to share your data with others. Forwarding individual tree details explaining an emergency situation or sending a maplink for an entire inventory are as simple as a couple of taps or clicks. You are also able to share entire projects with full access with other ArborNote users or provide read-only access to projects to anyone, whether an ArborNote user or not.
Yes, ArborNote has a set of special features built in to allow for Proposal Sharing between Subcontractors and Prime contractors. Subcontractors benefit from the fact that their proposals to the Prime Contractor are regular ArborNote proposals that may be converted into ArborNote Work Orders for execution once the proposal has been approved. Prime contractors benefit from the fact that they are able to receive the Subcontractors proposal and add their desired margin, rebrand the marked-up proposal with their logo, and then email it to their end customer with a couple of clicks or taps.
Yes, you are able to create as many read-only user accounts as you like at no extra cost.
Yes, only Admin Users are able to export sales and customer data and sync to Quickbooks.
Yes, ArborNote syncs with both Quickbooks Online and Quickbooks Desktop.
Yes, you can associate any number of tree photos with your inventory and/or proposal data. Over time, you may develop several years worth of photos for individual trees or even entire inventories. These photos are easily managed with ArborNote’s photo management features.
Yes, Admin Users are able to export tree data in Shapefile or Excel formats.
Yes, Admin Users are able to export customer data in Excel format.
Yes, please let our sales team know that you have existing data that you would like uploaded into your new ArborNote account, and they will make sure that you are taken care of during your onboarding process.
Free Trial, Pricing & Payment Options
Yes, we offer a 2 week complimentary trial so you can get to know the ArborNote software and see if it’s the right fit for you.
Fill out this form, and our sales team will be in touch with you shortly after to get you set-up!
After your free trial, our sales team will contact you to find out if you are interested in continuing to use ArborNote, and if you are, they will explain payment terms, formal training and the onboarding process.
ArborNote offers different pricing plans to suit your business needs. Check our Pricing page for more information of give us a call for a personalized quote at 949-540-0645.
We offer ACH and credit card payments.
When you subscribe to ArborNote, you'll sign an annual contract but will be invoiced each month based on actual usage (for example, if you add or remove users, your monthly invoice amount will change accordingly).
Invoices for US-based customers can be paid via credit card or ACH. For users outside the USA, payments can be made by credit card.
Our customer service team is here to help! We respond to emails at support@arbornote.com, and phone calls at 949-540-0645 within 1 business day.
